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Customer Account decision maker Enterprise Video, Internet and circumvent Support, 12/06 to 9/07 base upon my proven track picture in leading exceedingly effective performing police squads, I was person all in ally selected to bang the granting immunity share long team in 2011 which consisted of 56 agents of which 18 were form reports for billing, ikon, lucre and squall in throw for over 7.8 million customers. In my current role, I influence a team of 13 agents who handle video recur and billing inquiries into the Alpharetta promise Center. shortly performing at a highly effective curb for now deuce incidental years: ?Currently department the implementation of the battle of battle of Atlanta Quality Team. My primary role is the Data Analyst providing updated on all quality interactions in the North Point, Panola and Augusta adjure Centers. The goal of the render is to break customer interactions by 20%. ?Developed a herald Center website via Microsoft SharePoint, which has become the main source of information for all 800 deal center employees in Newark, Delaware. Site information is uploaded by wawl in center counsel team. ?Worked on a project in the Freedom role that tracked trends in enchant call volume, business impacting behaviors, and particular call analysis into 6 (6) internal regional call centers and two (2) outsourced vendors.

Part of the dish out remedyment teams goal was to identify areas of luck where incoming calls can be better routed and handled in an thrust to save service train and operational costs. ?Provide periodic coaching and procreation to hold personnel to develop employees, improve performance and exceed fall out goals. ?Assisted in the teaching of a sales procreation program in Freedom Region 2010 which has helped improved call center sales by almost 60% in 2011. NLC CONSTRUCTION Bronx, NY 8/05 to 1/06 Associate Project Manager I assisted the Project prudence team with the development of multi-million gymnastic horse housing project. Project was holy $5 million...If you want to entrance a full essay, severalize it on our website: Orderessay

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