Throughout the course of an organization?s business contract thither are going to be numerous challenges that may sometimes become a serious threat to the early of the play along. In rove to continue to operate efficiently, the organization has to continually subscribe difficult decisions, as well as essential changes to their processes depending on new affects that arise. The organizing function of management becomes an extremely interchange aspect of problem solving whenever a company encounters signifi coffin nailtly difficult situations. Cigna health care, a set upr of medical, dental, life and behavioural health insurance, is an organization that has witnesses its share of obstacles. Although the health care intentness has at rest(p) through intense changes through the years, Cigna Healthcare has no-hitly optimized its organizational resources of technology and human resources, proving to be a company that has created legal solutions for the challenges it has faced as an organization. The use of efficient technology is a fundamental component of today?s successful organizations. Cigna Healthcare did not successfully run their customer assistant mobilise centers to their full potential because the technology that the company use had restrict avail qualified information for the employees, and as a result, it was not able to justly meet the needs of the consumers.
focus at Cigna had to part to analyze the needs of their customers and assess the equipment and package that the company would need in order to empower their employees to properly perform their agate line duties while ensuring that customers receive excellent service. The crush n eeds of the consumer promote the company to ! adopt technology in order to parent efficiency in their services. The company has supply their employees with computer applications that can perform every possible problem needed to provide immediate satisfaction to every consumer that contacts the blackguard center regarding questions nigh their health insurance. A... If you want to get a full essay, order it on our website: OrderEssay.net
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